Support
Something not working? Tell us.
Most answers are below. If yours is not, the form goes straight to the team.
Common questions
- My launch monitor file will not import
- The app reads CSV and Excel exports. If a file is rejected it usually is not in a supported launch-monitor layout — try exporting again as raw shot data rather than a summary or report. If it still fails, send us the file and we will add the format.
- How many credits does an analysis cost?
- One credit per analysis. Re-analysing the same file also uses a credit, because it rebuilds the recommendations from scratch. Annual and Lifetime plans do not use credits.
- Why is my confidence score low?
- Confidence moves with how many shots you sent and how consistent they were. A handful of scattered shots produces a low score on purpose — send more shots per club for a firmer read.
- Someone shared an analysis and I cannot open it
- Opening a shared analysis needs an active plan or a positive credit balance. Sharing one is always free; it is viewing that is gated.
- Where is my order?
- Storefront orders ship directly from each product's supplier. Track it under My Orders in the app — that is the same status the supplier reports.
Also useful
Message the team
Include your account email if it is about a fit, an order or billing — it saves a round trip.